Shipping policy
Shipping Policy – The LuxeAura
Last Updated: 14 September 2026
At The LuxeAura, we aim to process and dispatch orders safely and efficiently.
Order Processing
- Orders are normally processed within 1–2 business days.
- Orders placed on weekends or UK public holidays may be processed on the next business day.
- Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
UK Delivery
We currently offer delivery within the United Kingdom.
Standard Delivery: 2–5 business days after dispatch.
Delivery times are estimates and may vary because of courier delays, adverse weather, public holidays, or circumstances outside our control.
Delivery Charges
Shipping charges are displayed at checkout before you complete your purchase.
Any applicable delivery charges will be clearly shown before payment.
International Shipping
If international shipping is available for a particular product or destination, the applicable shipping cost and estimated delivery time will be displayed at checkout.
Customers ordering from outside the UK may be responsible for any applicable customs duties, import taxes, or other charges imposed by the destination country.
Delivery Delays
If your order is delayed, please contact us at:
Email: bangbangshort2026@gmail.com
Please include your order number so we can assist you.
Incorrect Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
If an order has not yet been dispatched and you need to correct your address, please contact us as soon as possible.
Damaged or Missing Orders
If your parcel arrives damaged, please contact us promptly and provide your order number and photographs of the packaging/product where appropriate.
If your order appears to be missing, contact us so we can investigate the delivery with the relevant courier.
Contact
The LuxeAura
Flat A, 536 Stratford, Sparkhill
Birmingham B11 4AJ
United Kingdom
Email: bangbangshort2026@gmail.com